Shipping policy
Digital Delivery and Shipping Policy
Last updated: August 7, 2026
Digital Products
The Village Hub currently sells digital educational resources. Unless a product listing specifically says otherwise, no physical product will be mailed or shipped.
Digital products are normally made available immediately or shortly after payment is successfully processed. Delivery may occur through:
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A download button shown after checkout.
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A link sent to the email address used for the order.
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A customer-account download area, when available.
There are no shipping charges or tracking numbers for digital products.
Delivery Problems
If you do not receive your download:
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Check your spam, junk, promotions, and deleted-email folders.
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Confirm that the email address on your order is correct.
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Allow up to 24 hours for payment verification or technical delays.
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Contact us at thevillagehublacey@gmail.com with your name and order number.
We will make reasonable efforts to provide access to any product that has been successfully purchased.
Customer Responsibilities
Customers are responsible for:
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Providing a valid email address.
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Downloading and saving purchased files.
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Confirming that their device supports the file type identified in the product description.
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Keeping a backup copy for their licensed use.
Future Physical Products
If The Village Hub offers physical products in the future, the applicable processing time, shipping method, cost, estimated delivery time, available destination, and return conditions will be stated on the product page or during checkout.
This policy will be updated before physical shipping becomes a regular part of the store.
For delivery assistance, contact:
Email: thevillagehublacey@gmail.com