Refund policy

Last updated: August 7, 2026

The Village Hub sells digital educational resources. Because digital products are delivered electronically and cannot be physically returned, purchases are generally considered final once the download has been delivered or made available.

Problems With Your Order

Please contact us if:

  • You did not receive your download.
  • The file is corrupted or cannot be opened.
  • You received the wrong file.
  • The product is materially different from its description.
  • You were accidentally charged more than once for the same order.

Please contact us within 14 days of your purchase and provide:

  • Your name and order number.
  • The email address used to place the order.
  • A description of the problem.
  • A screenshot of any error message, when possible.

We will first try to correct the problem by providing technical assistance, a replacement file, or an updated copy. When the problem cannot reasonably be corrected, a full or partial refund may be provided.

Non-Refundable Situations

Refunds are not normally provided for:

  • Changing your mind after receiving the product.
  • Accidentally purchasing a product after the download has been delivered.
  • Failing to read the product description before purchasing.
  • Purchasing a resource that is not suitable for your personal preference or intended teaching style.
  • A lack of compatible software when the product description clearly identifies the required file type.
  • Products that have already been downloaded, printed, copied, or used.
  • Requests based on expected results, as educational outcomes cannot be guaranteed.

Please review the product description, included materials, file type, and recommended audience before completing your purchase.

Cancellations

Orders cannot normally be cancelled after a digital download has been delivered or made available. If you contact us before delivery, we will review the request when possible.

Consumer Rights

Nothing in this policy limits or removes any rights or remedies that cannot legally be limited under applicable consumer-protection laws. If a product is defective, misrepresented, not delivered as promised, or otherwise covered by applicable law, we will meet our legal obligations.

For assistance, contact:

Email: mama.lacey.2023@gmail.com